🚢Shipping Policy

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Welcome to Alburaq Shipping Company. As a trusted logistics partner based in Kuwait, we are committed to providing fast, safe, and reliable shipping services across local and international markets. Please review our shipping policy to understand how we handle your cargo with care and professionalism.

• Alburaq offers domestic, regional, and international shipping via air, sea, and road freight.
   
• All shipments are handled according to international shipping standards and Kuwait’s customs and transport regulations.
   
• Clients are responsible for providing accurate and complete shipment details, including contents, value, and receiver information.
   

• Delivery times vary depending on destination, cargo type, and service level (standard or express).
   
• Estimated delivery timelines will be shared at the time of booking.
   
• Delays may occur due to customs clearance, weather conditions, or unforeseen circumstances beyond our control.
   

• Required documents may include: invoices, packing lists, IDs/passports, commercial registrations, and customs declarations.
   
• For international shipments, Alburaq assists with documentation and customs clearance procedures where applicable.
   

Alburaq does not ship the following items:

• Illegal substances or contraband
   
• Weapons and explosives (unless approved under Dangerous Goods regulations)
   
• Currency, negotiable instruments, or precious stones (unless arranged through secure cargo)
   
• Perishable items without proper packaging or permits
   

Contact us if you're unsure whether your shipment qualifies.

We offer customized handling for:

• Dangerous Goods
   
• Perishable Cargo
   
• Temperature-Controlled Shipments
   
• Live Animals
   
• Project Cargo
   

These services may require advance notice and special documentation.

• Real-time tracking is available for most shipments via our online portal or customer support.
   
• Clients will receive a tracking number upon shipment dispatch.
   

• All cargo must be securely and appropriately packed.
   
• Alburaq can provide professional packing services upon request.
   
• Improperly packed shipments may be refused or repacked at the client’s cost.
   

• Shipping rates depend on weight, volume, destination, and service type.
   
• Additional charges may apply for customs duties, storage, documentation, or special handling.
   
• Quotes provided at booking are valid for a limited period and subject to change based on cargo inspection.
   

• Insurance is optional and must be requested at the time of booking.
   
• Alburaq offers cargo insurance for added protection against loss or damage.
   
• In the absence of insurance, claims will be processed according to standard liability limits.
   

For any questions regarding your shipment, our team is ready to assist. Visit our FAQ page or contact customer support for real-time assistance.